People – Integrity – Innovation – Professionalism
Since 1963, The Foundation Of Our Success And Growth |
PEOPLE
As an individual, as a team member, and as those we serve – it is people who make the difference and whose efforts and needs are our highest concern.
INTEGRITY
To maintain the very highest standard of ethics in our conduct with others, in our business practices, and through the products we represent.
INNOVATION
To continuously seek new ways to improve our opportunity for service, and to provide the most advanced and highest quality products available within the floor covering industry.
PROFESSIONALISM
That every opportunity for service be expressed with consistency, quality, and efficiency.
We are more than just another flooring store. The flooring business is our passion. Our goal is to provide the best flooring products, at the best price, and with the best service. To achieve this our product specialists search the world over for the best floor covering from the best suppliers. We obtain these at the best possible prices so that the savings may be passed on to you, our clients. Furthermore, we provide the best support for you in our store. Whether it is a sales person, an installer or any one of our team, they will ensure that you are totally satisfied with your flooring.
Our goal is to achieve 100% customer satisfaction 100% of the time.
To achieve this goal, we are dedicated toward helping you make an informed buying decision. We offer every conceivable selection, flexible financing options, an extensive inventory and a staff eager to assist you -- all under one roof! Whether you are a homeowner, business owner, commercial or residential builder, apartment complex installer or flooring dealer, please visit each of our many departments and you're sure to find just your style!
SATISFACTION GUARANTEE
We are so confident in our excellent service and quality products that we offer a 20-Day Satisfaction Guarantee. This applies to every product we sell. The guarantee is good for 20 days from the date of receipt. If you need to return any merchandise for a refund, simply bring it to the store or ship freight pre-paid to:
Greater Tennessee Flooring
222 W. Baxter Ave.
Knoxville, TN 37917
Some charges may apply. Remember, when buying matching carpet or tile, some slight variations in color and size should be expected on new orders. If you want complete warranty details, simply e-mail us at info@greatertennessee.com . All our fine products are warranted by the manufacturer, and Greater Tennessee Flooring will act as your agent in trying to resolve an issue. While we are not the warranty provider and therefore ultimately will not be held responsible for defects in products, we will do everything in our power to assist you in any warranty claims you encounter. Your satisfaction is our goal.
LOW PRICE GUARANTEE - Nobody beats our price!
We guarantee it. We sell flooring products around the country. By purchasing flooring products directly from the manufacturers in large quantities we are able to purchase materials for 20 % to 50 % less than other flooring dealers who place orders through distributors and only order the amount of material needed to fill each order. By purchasing in full roll and truckload quantities we can get volume discounts and pass the savings on to you. In addition to all of this, we shop the competition daily to ensure that you receive the lowest price.
Unlike many home centers, our low price guarantee applies to every product we carry, not simply the ones we happen to have in stock. This gives you the freedom of choice only we can provide.
We take the hassle out of getting the lowest price. If you do find a lower price elsewhere our guarantee makes it easy- Simply e-mail or if you prefer fax your quote to (865) 546-3983. If you have any other questions or concerns, please reach us on our Flooring Hotline (865) 522-0606 and we will be more than happy to talk with you.
- - - - We must be able to achieve 100% customer satisfaction 100% of the time - - - -
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